Common Questions & Answers
Here are a few of the most common questions that our support team is asked and their answers.
Q: Should I leave my CD Player on standby or turn the power off?
Turning the CD off is fine as it does not need to warm up like an amp.
Q: Can you advise me of a suitable CD lens cleaner for the Kandy K2 CD Player?
We do not really believe that lens cleaners are effective. The probability is that discs themselves could do with a clean or possibility that the CD player will need repairing by us.
Q: I am having difficulty pairing the wireless dongle to my K3 DAC
You should press and hold the input button, once the wireless input has been selected, to put the DAC into pairing mode. Once this has been done, you can then pair the wireless dongle.
Q: Can I access repeat and shuffle functions on the blak CD Player without a remote control?
Yes. “repeat” can be accessed by pressing and holding the “Time” button (on the left of the display). Operate the press and hold sequence to cycle between “repeat one” and “repeat all”. “shuffle” can be accessed by pressing and holding the “Previous” button (on the right of the display). Both the “repeat” and “shuffle” functions are shown by indicators in the upper right part of the CD display.
Q: I own a Caspian M2 CD Player and i’d like to know if it’s possible to use the outputs (RCA and XLR) at the same time?
It is possible to use both the XLR and RCA at the same time, as the inputs are high impedance. There will be some overloading causing signal drop. It is unlikely to have any damaging affect.
Q: I have a K3 CD Player. Is there any way of putting it into standby, as the display is permanently on?
There is no standby function on the K3 CD Player. However, we advise to power off the unit via the Power button, located on the front left of the chassis.
Q: My Kandy KD-1 CD Player has developed a fault. It 'skips', can you please advise how much you charge for repair?
The Kandy KD-1 CD player is no longer serviced or repaired due to lack of parts. The parts for the mechanism are exhausted and the processing chip has no updates available from the manufacturer. Due to this, we are unable to provide a lasting warranty.
Q: Is the Oxygene CD Player a player or just a transport? Can it be used as a standalone player or does it need to be connected to a DAC?
Both versions of the Oxygene CD players were made. The full version with a built in DAC can be connected to a line-level input on a Pre Amplifier or Integrated Amplifier. The transport does not have a built in DAC and will need to be connected to the DAC within an AV receiver or a stand-alone DAC.
Q: I have a faulty Roksan CD Player outside of warranty. Can you help?
Firstly, contact Roksan via email or phone to establish that the particular product can still be repaired. Most can be. Then put the product in to its original box and take it to a Roksan dealer. They will contact us and we will arrange for the product to be repaired by us. We have a fixed price policy for repairs, upgrades and servicing of products outside warranty, which we will tell you when you contact us initially.
Q: I am not getting any audio out of my blak Integrated Amplifier. Can you help?
There is a headphone switch on the underside (centre/front) of the amplifier. The purpose of this is to give a pure audio path for headphones. The switch switches between headphones and speaker outputs. Try changing the switch position.
Q: Do the M Series Amplifiers also include the “bypass” functionality?
The bypass feature is only available on K3 Amplifiers.
Q: Can I service my XPS 1 Power Supply?
The XPS 1 and 2 power supplies are no longer serviced by us. We offer an upgrade to our new XPS-7 within the same box. Please contact us for further details.
Q: How do I arrange to upgrade my Radius 5.1 to 7?
Please contact us by email or phone for the current price. If this is acceptable, please pack the turntable in its original box and take it to a Roksan dealer and they will arrange the repair with us for you. Radius 5 and 5.1 can be upgraded too, but remember that the new Radius 7 motor/PCB block is in the 'glass look' perspex.
Q: My K2 Power Amplifier goes into standby mode when listening at lower volume levels.
The active signal has to be above the threshold level in order to maintain unit ON. Below this level, the unit will prepare to go into full power off mode after 20 mins. Please increase the input level to maintain unit in ON mode.
Q: I have a Roksan Caspian M2 CD Player and Amplifier. I have recently bought some new speakers bi-wired from my amplifier. Unfortunately I forgot to remove the connecting bars that are on the back of the speakers. Am I likely to have caused any damage to my amplifier or speakers?
If the amplifier is operating normally, it would follow that you have averted any internal damage. If you were not playing the speakers very loud, then there is very little possibly of any damage occurring to the speakers either.
Q: I have a Roksan Caspian Power Amplifier (driving the low end) that i’m using in conjunction with the Caspian Integrated Amplifier. During quiet passages of music and when there’s little signal being fed to the Amplifier, i’ve noticed the LEDs on the front panel are glowing orange / green. Why is this?
The LED going ‘orange’ indicates the signal level, as the input is below the threshold level where the unit will eventually go into full standby and switch off after 20 mins. You need to maintain certain levels of volume, in order for the Power Amplifier not to go into standby mode.
Q: I have bi-amped my speakers with the Integrated Amplifier driving the tweeters, and the Power Amplifier driving the drivers. I have recently noticed a constant hum coming from the integrated soon as I turn the power on.
Firstly – are both units grounded? Secondly – try driving the speaker from each unit separately and see if the hum is still present. If the hum is still present then I would suggest that a repair may be required.
Q: There is a slight lag after the Caspian Integrated Amplifier has started to feed the tweeters and the Caspian Power Amplifier is kicking in and feeding the bass end. The only connection between these two devices is a standard set of RCA cables.
It is normal for the delay. It’s part of the design where it takes some time for the relay’s to energise once the power supply has stabilised.
Q: I have a Kandy CD Player (MKIII from 2003) and corresponding Kandy Integrated Amplifier. The remote control, which controls both, just stopped working, but it seems exact replacements are no longer available. Please advise?
The Kandy System remote control will work both your Kandy CD and Integrated Amplifier. Please contact us to check availability.
Q: I am about to purchase a Caspian M2 Power Amplifier to partner my Caspian M2 Integrated Amplifier. Is this the correct configuration? Connect the pre-output of the Integrated Amplifier to the input of the Power Amplifier. Connect the left and right speakers [already bi-wired ] to the Power Amplifier.
This is correct, however, better still you can bi-amp the speakers. Connect the BASS of each speaker to the Power Amplifier and the Tweeters to the Integrated Amplifier. Since you’re able to bi-wire, you should be able to bi-amp them.
Q: I am having a problem with my Roksan Amplifier. When its left on standby for a few hours, the phono input is dead and can only be brought back to life by switching the Amplifier off and on using power switch. I am also getting an occasional "popping" sound from the left speaker.
It seems the phono-stage within your Kandy MKIII Amplifier is in need of an update or repair. There are few capacitors that might need updating, which could be responsible for the “popping” when selecting inputs. Please put the Amplifier into its original box and take to a Roksan dealer. They will contact us and we will arrange the repair of the unit.
Q: I require assistance to fix a fairly old ArtaXerxes phono board. I know that the power supply is good at +28 and -28. the inside of the box contain 2 separate PCB for each channel wrapped around some sort of rubber.
Due to the age of the ArtaXerxes cartridge amplifier you have, we no longer have the circuit diagram. These modules can be difficult to dismantle and repair. However, the only problems that are recorded on this amplifier are the small capacitors, which tend lose their values and cause problems.
Q: I need to hook up my Xerxes X. I have the DSU power supply and the VPS power supply. I have lost the three-prong, threaded cable that connects the DSU to the VPS. Can you tell me what kind of cable that is?
The cable required is the DCI. Please contact a local Roksan dealer who will be able to help you.
Q: Is it possible to have an original Xerxes turntable repaired, serviced or upgraded?
We’ll be more than happy to look at your original Xerxes. Please contact us by email or phone for the various fixed price options. To get the unit to us, please pack it securely together with the power supply in the original box. Ensure the arm is tied securely with the stylus protected. Take it to a Roksan dealer and they will arrange the repair with us for you.
Q: How much is it to service my Roksan Tonearm?
We’ll be more than happy to look at your at your arm. Please contact us by email or phone for the price, as it depends on the arm type. To get the arm to us, please pack it securely in the original box. Please remove the cartridge, but include the counterweight, ani-skate and collar. Take it to a Roksan dealer and they will arrange the repair with us for you.
Q: I have a Roksan RMX-111 remote handset. How do I program it?
It is no longer possible to program the Roksan remote RMX-111 via the web. However, it is possible to ‘copy’ codes from manufacturers' remotes to the RMX-111 using the remote control’s ‘smart learning’ program. Please see page 6 of the RMX-111 user manual.
Q: Are spare parts and drivers available for Roksan speakers?
For most models yes. Some spares for older models are low so please contact us so we can check for you.
Q: I have just purchased a K3 Integrated Amplifier and CD Player. The remote control handset does not have a repeat function?
An alternative remote control with a repeat function is available. It is called CR7, please contact us for details.
Q: I recently bought one of your Caspian M2 Integrated Amplifiers; but it came with a generic silver M1 remote control.
The remote in question is the RMX-111, supplied with all M2 Integrated Amplifiers. We are sorry to say the RMX-111 is no longer produced and we have exhausted all available stock. It has now been superseded by the CR7.