Privacy & Cookies
Last update: May 2018
At Monitor Audio we respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. We do not and will not sell your data to second or third parties.
Our purpose for collecting your data is to improve your overall experience from product discovery to services and repairs.
The following Privacy Statement (the 'Statement') will explain what personal information we collect from you (the ‘Data Subject’), either directly or indirectly, and how we use it. Personal information is any information that can be used to identify you or that can be linked to you. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by Monitor Audio (Monitor Audio Product(s)'). It also applies to any Monitor Audio controlled websites, as well as other offline interactions, such as visiting a Monitor Audio event e.g. a trade show (Monitor Audio Event). Please read this Statement carefully to understand how Monitor Audio may collect, use and share your personal information. The terms 'we', 'us', or Monitor Audio are each intended as reference to Monitor Audio Ltd.
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number, email address, home address and country of residence; for instance, when you want to learn more about Monitor Audio Products and Services or when you contact our product service team.
Information we collect automatically
Information collected by cookies and similar technologies when you use, access or interact with us via our websites is automatically collected. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including second or third parties, partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from second or third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Monitor Audio does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly subscribed on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.
To make the information in this Statement easy to understand, we have highlighted different occasions when Monitor Audio could potentially collect personal information from customers. The customer interactions with Monitor Audio are broken down into the following segments:
Learning about Monitor Audio
As you gather more information about Monitor Audio, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our sales representatives, physically visiting or attending Monitor Audio events, and signing up to our email newsletter. To learn more about Monitor Audio Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, country of residence, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by Monitor Audio. Additionally, the country of residence helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Getting Help from Monitor Audio
From time to time, you may decide to contact our service team for assistance with your Monitor Audio Products. To be able to offer you the best service possible, we may collect certain data from you or your Monitor Audio Products.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with the Monitor Audio service team.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
Monitor Audio uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
Monitor Audio uses the data for the following purposes:
- Providing our Product Experience
- Customer Support
- Product Improvement
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
Providing our Product Experience
We use data to provide, operate, support and improve the Monitor Audio Products and Services we offer to ensure our customers get the best possible experience. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer enquiries, diagnose Product problems, repair customers' Monitor Audio Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate business interest.
We have a legitimate business interest to hold contact information only of UK retailers and foreign distributors operating in the sale of audio equipment as we may enter into a contractual relationship with such 3rd parties to their benefit.
We continually use data for research purposes and to develop and improve our Monitor Audio Products and Services, including maintaining and improving the performance of our Monitor Audio Products and Services, developing and adding new features or capabilities, such as using technical reports to fix issues in the future. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our Monitor Audio Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you may interact with Monitor Audio, please see the sections below.
Monitor Audio does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of second or third parties.
Second Party Vendors (Distributors and Dealers)
Monitor Audio uses a network of second party distributors and dealers throughout the world. Customer Support data will be shared with second party distributors depending on your location, excluding Data Subjects located in the United Kingdom. The provided data may then be shared with local dealers to provide Customer Support in performance of the agreement we have with you. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Monitor Audio and in accordance with this Statement. Please see our list of Worldwide and European distributors for contact information.
Third Party Vendors
It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to email@example.com.
Monitor Audio-controlled affiliates and subsidiaries
We share information with Monitor Audio-controlled affiliates and subsidiaries, such as 'Roksan', for business purposes, such as, internal administration, promoting Monitor Audio Products and providing customers with our Monitor Audio Products and Services. It is our legitimate interest to process your personal data for these purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with second or third parties, for example, for industry analysis.
Please note, our Products include links to Products or applications of second or third parties whose privacy practices may differ from Monitor Audio. If you provide personal data to any of those second or third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with second or third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any second or third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to firstname.lastname@example.org.
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to help with delivery issues, to handle returns and to make sure that your Monitor Audio Product performs its basic functions in a secure way or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Monitor Audio Products and Services and the content on our websites, to send you notifications about software updates or information about Monitor Audio Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your Monitor Audio Product settings), you may exercise your right to object by sending an email to email@example.com.
Monitor Audio is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, Monitor Audio takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our second or third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Personal data collected by Monitor Audio may be stored and processed in your region, in the United States (for example, in our major data centres), or in any other country where Monitor Audio or its affiliates, subsidiaries or service providers are located or maintain facilities. Monitor Audio has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
Monitor Audio will retain your personal information for as long as we deem it necessary to enable you to use the website and your Monitor Audio Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. This applies to enquiries and product registrations. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to email@example.com.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a second or third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting firstname.lastname@example.org.
We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Monitor Audio by following the instructions included in every email sent to you via the “Unsubscribe” link, found in the footer. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Monitor Audio product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a product you own, such as discontinuation of support or safety issues.
You can adjust the amount of interest-based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Monitor Audio uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than Monitor Audio. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at monitoraudio.com. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
How to control Identifier Settings
You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:
- Apple iOS
Advertising and Modern Marketing Tools
Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the Internet less relevant to you.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
How to Contact Us
If you have any questions about the use of your personal information, please email email@example.com.
Unless otherwise stated, Monitor Audio Ltd. is a data controller for personal data we collect through the Monitor Audio Products and Services subject to this Privacy Statement. Our business address is 24 Brook Road, Rayleigh, Essex, SS6 7XJ, United Kingdom. The data protection officer can be contacted at the same business address.
Monitor Audio may modify or update this Statement when necessary, to reflect customer feedback and changes in our Monitor Audio Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how Monitor Audio uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Monitor Audio is using and protecting your information.
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
Why is Monitor Audio updating its privacy statement?
We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does Monitor Audio collect about me?
Monitor Audio collects your name, email address, phone number, delivery address, payment information, location data, social identifiers, data provided by cookies and other similar technologies, functional data such as system data.
Why does Monitor Audio need my information?
Monitor Audio uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about new products or services available.
How is my information used?
Monitor Audio uses data for the following purposes:
- Product Improvement
- Future Product Development
- Customer Support
- Security, Safety, and Dispute Resolution
- Product Performance Analysis
- Communication and Marketing
How does collecting my information help Monitor Audio improve its products?
Using your enquiry information, we make improvements to eliminate potential bugs and problems.
Do I need to register my Monitor Audio products?
No, your receipt of purchase validates your warranty.
Does Monitor Audio sell information to second or third parties?
No. We never have. And we never will.
How do I request to access, amend or remove my personal data from Monitor Audio?
You can always send us an email via firstname.lastname@example.org or contact our Customer Service team to request that your data be sent to you, or to be amended/removed in our database.
We will respond to any request to access, amend or delete your personal data as soon as possible, certainly within 30 days.
Does Monitor Audio keep or share my credit card information?
No. It’s only used to process your payment at the time of purchase.
How long does Monitor Audio keep my information?
Monitor Audio retains personal data for as long as necessary to provide Services, support your Product and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Monitor Audio product.
How is information stored and secured on Monitor Audio servers?
Monitor Audio is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected, using encryption.
Is Monitor Audio using cookies or pixels to gather information?
Does Monitor Audio use interest-based advertising?
Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Monitor Audio on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.
What safeguards are in place for children who have access to Monitor Audio products?
Monitor Audio does not target and is not intended to attract children. Monitor Audio does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will delete the child's personal information from our records.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have any questions about the use of your personal information, please send us an email to email@example.com.